And here is the process in deleting cache and cookie. If you are using Internet Explorer as your web browser launch the IE first then press “ crtl + shift + del “ button on your keyboard Then make sure that there is a check mark in the box of Browsing History, Cookies and saved websites data, Cached data and files and Download history. And lastly click the clear button to delete the cache and cookies. While if your using Google Chrome as your web browser, here’s what to do.